Returns & refunds

Last updated: October 23, 2026. Our catalog is in preview and no paid orders are currently accepted. The following policy applies to standard merchandise once ordering opens, subject to any more favorable mandatory consumer rights.

30-day return window

Contact support@rogeliocommerce.store within 30 days of delivery with your order reference and the item you wish to return. Standard goods should be unused, in original condition and packaging, with included parts. Contact us before shipping; we will provide return instructions and the correct return destination. Our mailing address is not an automatic return destination.

Damaged, incorrect or defective items

Tell us as soon as reasonably possible and provide photos if available. We will arrange an appropriate replacement, repair or refund and cover reasonable return costs for our error or a confirmed defect. These remedies are not limited by a change-of-mind condition or a short notification deadline where law provides otherwise.

Return costs and exceptions

For a change-of-mind return, the customer pays return postage unless the product listing or applicable law states otherwise. For accepted standard returns we charge no restocking fee. Any genuine exception, such as a personalized item or a sealed hygiene product after unsealing, will be conspicuously identified before sale; it does not remove rights for faulty or misdescribed goods. No undisclosed blanket final-sale restriction applies.

Refunds

After receiving and checking a return we will communicate the outcome promptly. Approved refunds are sent to the original payment method within 5 business days, or sooner when required by law. Banks and processors may take additional time to post funds. Original delivery charges on change-of-mind returns are refunded when required by law or expressly promised; fees for our error are not deducted from your refund.

Cancellation, exchanges and missing parcels

Contact support promptly to cancel before dispatch. If a parcel has shipped, follow the return process. For an exchange, contact us to confirm availability. If tracking shows a missing or misdelivered parcel, contact support so we can investigate with the carrier and provide an appropriate remedy. We do not make purchase of shipping insurance a condition of help.

Start a return request

Use our return request form or email support@rogeliocommerce.store. Include your order number and the reason for the return. Never send a parcel without first receiving return instructions.